When I led police operations and communications, I found out that management and communications are indeed an inseparable pair, both of which must be in top shape in all situations and crises. On the private side, my experience only got stronger when I helped a big company in a serious cyber crisis.
The saying leadership is communication and communication is leadership does not apply directly to crisis situations. Crisis management is a unique discipline that must take into account every other crisis efforts. Crisis communication is also its own discipline. Is it good or efficient depends on the quality of the crisis management.
Leadership and communication are involved in managing every crisis. Therefore, they should also be practiced together. It is also worthwhile to practice different crisis situations in accordance with the organisation's own risk assessment. For example, in cyber incidents, IT and information security play an important role, in addition to actions by the authorities and criminal process.
Communication is the most visible part of the crisis, but management is the most important function of crisis efforts. Without good management, brilliant crisis communication will not get an organization out of trouble. Without good crisis communication, even more brilliant crisis management will not save an organization from the doom.
When you train for crisis situations, practice crisis management and communication together.
More information on crisis management and crisis communication at www.gestion.fi
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